BEZEL
Preparing your experience
Legal · Prepared 8 September 2026
For goods sold from Bezel's own inventory, request a return within 30 calendar days of delivery. You may inspect the item, but a change-of-mind return must be in the condition received, without additional wear, alteration or damage, and include the supplied accessories, certificates and packaging. We do not charge a restocking fee. These voluntary conditions do not limit any rights you have for faulty, misdescribed or incorrect goods, or any other rights that applicable law gives you.
Submit a clear return request through the concierge form with your order reference. For a fault or incorrect item, include a description and any available photographs; a reason is not required for a change-of-mind return. We will provide return instructions. Send the item within 14 calendar days after receiving those instructions, keep proof of sending, and pack it securely. Contact us if the instructions are delayed; a timely request keeps your 30-day return window open. Obtain the correct return destination before shipping.
For a change-of-mind return, you pay the direct return delivery cost. We cover reasonable return delivery costs for a confirmed faulty, misdescribed or incorrect item; contact us to arrange the method before incurring costs. A full eligible order return includes any standard outward delivery charge paid to us. Optional premium delivery upgrades are not refunded for a change of mind. You may cancel an own-inventory goods order before dispatch for a full refund of amounts paid to us. After dispatch, use the return process. Any more favourable rights under applicable law still apply.
For goods paid for through our USDC checkout, an eligible refund is sent in USDC on Base, using the USDC amount actually paid for the returned items and any eligible delivery charge. We do not recalculate that amount using a later exchange rate. We pay the network charge for sending the refund; third-party wallet or network charges from your original transfer are not included. We verify a compatible destination with the account holder. Refunds are due within 14 calendar days of your cancellation or return notice; where applicable law permits, we may wait until we receive the goods or evidence that you sent them, whichever comes first. If destination verification or a payment review prevents a transfer, we will explain what is needed and provide an update. A recorded refund status is not itself a wallet transfer.
The 30-day voluntary policy above applies to our own inventory. For brokered goods, the responsible seller and that seller's return and cancellation terms must be identified before commitment; we can help pass on your request. Consignment, property, rental, travel and other separately arranged services require written cancellation and refund terms before you agree. Those terms cannot remove rights that applicable law gives you.
For an underpayment, overpayment, late payment or incorrect transfer, contact the concierge with your order reference and transaction identifier. We review the provider evidence before confirming an order or an amount available to return. Do not send a second payment while the first is under review. Recoverability depends on the asset, network and destination; recovery of an incorrect transfer is not guaranteed. We confirm any proposed recovery charges before you agree to them.